Frequently Asked Questions

Telecare USA provides a detailed CPT Billing Report at the beginning of each month, including recommended dates of service. You can submit claims to Medicare or commercial insurance based on these reports. Telecare invoices for services on the 25th of each month, giving ample time to receive reimbursements before paying us.

No, we offer month-to-month agreements with no long-term commitments. This allows you to scale your program as needed without being locked into a lengthy contract.

Our team provides all necessary patient training and onboarding materials. We’ll guide your patients through setting up their devices and understanding how to use them, ensuring they’re ready to participate in the program.

There is a one-time $16 activation fee for each patient. This fee covers the activation of the 4G cellular connection, the creation of the patient’s profile in our online portal, and the onboarding and training provided to ensure the patient is ready to participate in the RPM program.

Telecare USA provides FDA-approved and clinically validated blood pressure monitors, glucose meters, pulse oximeters, and scales. These devices automatically transmit patient readings to our secure online portal, ensuring accurate and up-to-date data for your clinic.

No, our pricing is flat rate and includes all devices, their cellular service, glucose testing supplies, and access to our secure online portal. There are no hidden fees for equipment or supplies.

Our team monitors patient readings and escalates any out-of-range readings directly to your clinic's HIPAA-compliant email. If you don’t have a HIPAA-compliant email address, we can provide one at no additional cost.

Our team handles device setup, training, and ongoing patient communication. We also offer over-the-phone tech support for patients, as well as account management for clinics. Advanced technical issues are escalated to ensure quick resolution.

Telecare USA can tailor our RPM services to your clinic's needs. Whether you want to monitor just one condition or multiple, we’ll handle the entire process, from device setup to monitoring and reporting, ensuring a seamless experience for your clinic.

Yes, Medicare consistently covers RPM services throughout the country. Most Medicaid plans and many commercial insurance plans also cover RPM, but coverage can vary by state. It’s a good idea to check with your local Medicaid representative or commercial insurance representative to confirm what they reimburse for RPM codes.

Patients may have a copay or coinsurance for RPM services, depending on their insurance plan. However, those with a supplemental insurance plan typically won’t have any out-of-pocket costs. Be sure to collect appropriate copays and coinsurance as part of your clinic’s billing process.

While it’s rare for a patient to lose a device, our policy is to charge $100 for a lost or damaged device. To help protect your clinic, we recommend having patients sign a consent form at enrollment, agreeing to reimburse your clinic if a device is lost or damaged. This way, your clinic can pass the expense on to the patient, minimizing any financial impact on your practice.

RPM focuses on the remote monitoring of physiologic data, such as blood pressure or glucose levels, while CCM (Chronic Care Management) emphasizes care coordination and patient management for chronic conditions. These programs can be billed together in the same month, and it’s encouraged to use both, as they complement each other to enhance patient outcomes. If you’re interested in adding CCM to your services, we can connect you with a trusted CCM provider. Reach out to learn more!

We can typically onboard your clinic and begin enrolling patients within a couple of weeks, depending on your clinic’s readiness and staff training. Our devices usually arrive at clinic locations within a few days, and training for your team takes only an hour or two, which can conveniently be done via Zoom.